Contact Us

Need to contact us? We're here to help! Below, you can find all the ways to reach our Support team, or speak with a member of our Sales team.

If you don't get a response within the expected time frame, please check your junk/spam inbox!

Questions about Gorilla...

Get help fast from our Support team:

Support Desk: Log into your Gorilla account to submit a request via the Support Contact Form, and we'll respond within 2 working days - usually sooner!

Office Hours: Attend our free, weekly Office Hours. These live group video sessions offer 10-15 minutes of 1-on-1 time with a Gorilla expert.

Subscriptions or purchasing questions...

Email: Contact our friendly Sales/Subscription team at info@gorilla.sc. We'll get back to you within 2 working days.

Phone: Call us on +44 208 242 4778 to leave a message with our team. Someone will be back in touch with you soon!

Your subscription manager: For questions about your current subscription, contact your subscription manager. If you can't find them on our Institutions page, check internally at your institution.

Other options...

Support documentation: Start with our Support Pages if you're stuck. Use the search box (top-right) to find helpful guides, ready-to-clone samples, pricing information and more!

Open Materials: Save time by cloning tasks and experiments similar to your research from Gorilla Open Materials.

Private 1-2-1 Support: Choose from 1-hour sessions or comprehensive training packages with our Research Specialists, charged on a consultancy basis. Email consultancy@gorilla.sc for more information.

Gorilla Community: Gorilla has a supportive community of users who often help each other. You can reach out to them via X or our Facebook group.