Need to contact us? We're here to help! Below, you can find all the ways to reach our Support team, or speak with a member of our Sales team.
If you don't get a response within the expected time frame, please check your junk/spam inbox!
I'm stuck! Help!
Get help fast from our Support team:
Support Desk: Log into your Gorilla account to use the Support Contact Form, and we'll respond within 2 working days - usually sooner!
Subscriptions or purchasing questions
Email: Contact our friendly Sales/Subscription team at info@gorilla.sc. We'll get back to you within 2 working days.
Your subscription manager: For questions about your current subscription, contact your subscription manager. If you can't find them on our Institutions page, check internally at your institution.
Other options...
Support documentation: Start with our
Support Pages if you're stuck. Use the search box (top-right) to find helpful guides, pricing information and more!
Samples: Check out our
Samples library for a searchable database of ready-to-clone Gorilla tasks, questionnaires, and experiments.
Open Materials: Save time by cloning tasks and experiments similar to your research from
Gorilla Open Materials.
Private 1-2-1 Support: Choose from 1-hour sessions or comprehensive training packages with our Research Specialists, charged on a consultancy basis. Email
consultancy@gorilla.sc for more information.
Gorilla Community: Gorilla has a supportive community of users who often help each other. You can reach out to them via
X or our
Facebook group.
